Offline Controllers

Modified on Tue, 22 Nov 2022 at 11:30 AM

Offline Controllers

Locate the NetGen door controller for that door.  It may be installed in the ceiling above the door or in a nearby network closet. Depending on the NetGen version, it will look like one of these:

Once you’ve found it:

  • The green LED on the board should be lit.
  • There should be a network (ethernet) cable plugged into the board. A solid green light here indicates a valid connection, and an accompanying flickering orange light signifies connectivity.
  • If the board appears to have power, try to reset the network connection. There is a small white button on the short side of the board, counter-clockwise from where the ethernet cable plugs in.  Press the button for 3 seconds, then release.
  • Wait several minutes for the server to attempt to re-establish communication. If the door remains OFFLINE, confirm the viability of the ethernet cable and the configuration of the switch port that it's plugged into.

Contact BlueWave Tech Support for more detailed information about troubleshooting offline controllers.

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